Frequently Asked Questions

We're delighted you're exploring our collection of handcrafted furniture designed to bring warmth and elegance to your home. We understand you might have some questions about our products, ordering process, shipping, or returns. To make your shopping experience as smooth as possible, we've compiled a list of frequently asked questions. Here you'll find answers to common enquiries, helping you make informed decisions and feel confident in your Java Furniture purchase. If you can't find the answer you're looking for, please don't hesitate to contact our friendly customer service team – we're always happy to help!
What is the return policy?

We want you to choose with confidence. As our furniture and homewares are handcrafted and made from natural materials, each piece is unique and may feature natural variations that are part of its character.

Please note, we do not offer refunds or exchanges for change-of-mind purchases. This includes items not fitting into a space, colours not matching, or personal preference changes. We strongly recommend measuring carefully and considering your space before purchasing.

If an item is faulty, we will of course meet our obligations under the Consumer Guarantees Act 1993 and provide an appropriate remedy.

Sale items are final and are not eligible for refunds or exchanges.

If you have any questions before buying, we’re always happy to help. Terms of Service
Where is your furniture sourced?

We source our furniture from small suppliers throughout Indonesia, India, Malaysian and China and the majority of our ranges are exclusive to us in New Zealand. We also work with several New Zealand based suppliers that offer products complementary to or rustic style and are sourced from similar locations to our existing ranges.
How much does delivery cost?

Delivery costs are calculated based on your location and the items in your order. Please refer to our Shipping Policy for details and pricing for delivery.

Bulk item purchases and mixed carts may incur additional charges, which we may contact you and take payment at fulfillment phase. If you’re not in one of the main centres (e.g. you have a rural address), please contact us for a delivery quote to your address.