Frequently Asked Questions

We're delighted you're exploring our collection of handcrafted furniture designed to bring warmth and elegance to your home. We understand you might have some questions about our products, ordering process, shipping, or returns. To make your shopping experience as smooth as possible, we've compiled a list of frequently asked questions. Here you'll find answers to common enquiries, helping you make informed decisions and feel confident in your Java Furniture purchase. If you can't find the answer you're looking for, please don't hesitate to contact our friendly customer service team – we're always happy to help!

We want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 14 days of delivery for a full refund, subject to our return policy.

Products must be in their original condition, and you must have the original packaging and all accessories and documentation that shipped with the Products. The return shipping fee will be at your own expense. We reserve the right to refuse returns that do not comply with our return policy. View our Terms of Service

We source our furniture from small suppliers throughout Indonesia, India, Malaysian and China and the majority of our ranges are exclusive to us in New Zealand. We also work with several New Zealand based suppliers that offer products complementary to or rustic style and are sourced from similar locations to our existing ranges.

Delivery costs are calculated based on your location and the items in your order. Please refer to our Shipping Policy for details and pricing for delivery.

Bulk item purchases and mixed carts may incur additional charges, which we may contact you and take payment at fulfillment phase. If you’re not in one of the main centres (e.g. you have a rural address), please contact us for a delivery quote to your address.